| Frequently Aberrant Questions |
How Long Until I Receive My Order? We make EVERY item from scratch when you order it. That means that we have to physically cut the fabric and sew the items- by hand- for you. This requires time. On average, during our busy seasons (Xmas/Halloween) your order will take 4-6 weeks from the time of payment to reach your hands. Here's our process: Once payment is received your order will be cut out from the appropriate fabric, numbered, and entered into our queue (line of items waiting to be constructed). It will be made in sequence to when it was ordered. Your wait time for production will depend on the number of orders we have in the queue at that time. You are always welcome to ask the estimated wait time for your item at any time. Once your number comes up, we sew your order- box it up, and put it in the mail. -Payment- Additional Information on payment methods can be found in our payment section. What does "Prices Listed in CAD" mean? Gloomth is a 100% Canadian company! And we are very proud of that. Each price you see listed on the site is in Canadian dollar, to convert it to your own currency please use the "currency converter" found in each independent listing. Paypal handles all the exact rates, which vary slightly throughout the day. WE CHARGE 8% GST ON ALL ONTARIO ORDERS. How do I pay? More information is found -->here. Go to your Shopping Casket (the petite icon in the top left of your screen) and click “checkout”. You will be shown your total invoice, with shipping costs. Double check it and then pay using your preferred method. What kinds of payment methods do you accept? Currently we take Paypal (its free to use!), E-check, Visa, Mastercard, Discover, or American Express credit cards. You DO NOT need a Paypal account to pay via credit card or e-cheque using our shopping cart. You can pay in cash if you are picking up your order or having it delivered. taeden@gloomth.com How do I use my Gift Certificate or Coupon Code? If you have a printed gift certificate- such as a card, paper coupon, etc please email us with the code and your order. We will reply and send you an invoice from Paypal for the shipping fees and any remaining charges (if needed). Gift Certificates cannot be used towards shipping fees. If your gift certificate is digital, which is unlikely but possible, please use the code at che I live near you, can I just pick it up from you or have you deliver it? Pick-up is not always available. We operate out of a small studio in Oshawa, Ontario and it is not open to the public currently, there is no place for you to "try on" items here so please do not assume that. We are usually in the studio throughout the week, times vary, please contact us directly for availability. There is no additional fee for pick-up orders, but your order will likely not be gift wrapped unless you request otherwise. A specific time or window must be set, we do not wait around for those who do not appear. You may pay in cash (exact change only in Canadian funds) at time of pick up or you may pay prior using Paypal. Delivery Information: We only provide this service in dire fashion emergencies, and special cases. If its a special case and you need the item ASAP we may be able to work something out. There is a fee for delivery orders, as we have to drive to you and that involves gas money and our time. This is considered a "rush" order. Cancelling an Order: Orders may only be cancelled within 24hrs of payment. We reserve the right to refuse to cancel orders after this time. Why? Because we have to sew your item from scratch, most often we cut the fabric the same day you pay for it and the item will go into our production line to be constructed. We have to limit the waste of fabric/supplies/time in order to keep our prices low. If you want to cancel an order after 24hrs please email us, it may not be an option. You may have to wait to get a refund instead. Out of stock or sold items! When an item is out of stock it will appear in the listing itself, with any upcoming resurrections and information. Occasionally a new design is so popular that it sells out entirely in a very short time. Unfortunately it is a "first come, first serve" system, if someone has the same item in their cart and pays first- they get the item. The shopping cart absolutely DOES NOT RESERVE ITEMS whatsoever, we have no knowledge of the contents of your cart until you checkout- Paypal handles the maintenance of all that. If an item has sold out and you complete checkout before we are able to remove the item from the site, we will try and offer an alternative solution if possible, such as a different fabric, if this is not possible we will simply refund you. We apologize for the inconvenience, it happens extremely rarely and we have no way to avoid this. We do our absolute best to update the site as purchases occur but it is difficult to do that 100% of the time, errors do occur. THE SHOPPING CART DOES NOT RESERVE ITEMS, even if you add them to your cart- other people can still also add them- and if they check out first they get the item. I know this is frustrating but it is the nature of the beast. If you want something please proceed with the checkout as soon as you can, that way you ensure you actually get the piece- before someone else pays for it. Can I reserve this piece of clothing and pay for it later? No. Add it to your cart and pay when you can. Its first come - first serve. Sorry! -Shipping- WE HAVE A SPECIFIC SHIPPING SECTION WITH FEES & INFO ALSO The shopping cart on our website is set up to charge for Canada and the United States ONLY! We ship worldwide! Please use our International Shipping Add-On buttons (located at every shoppe listing) to add on the cost for shipping outside of North America! To see fee calculation and rates please check our SHIPPING SECTION! For information on INTERNATIONAL SHIPPING. How do I know when my item has shipped? You will receive a confirmation email from us the day your item has been mailed, so you will then have a rough estimate to when it should arrive. Delivery times vary by location and distance, holiday (Nov.1st- Jan 10th) deliveries are often far slower than the rest of the year. How long will it take to reach me? Shipping speeds vary greatly depending on your location, please keep in mind that the postal workers don't work on the weekends or holidays. If you are in a hurry and require an order by a certain date please let us know PRIOR to checkout. We do offer a rush rate for shipping based on Canada Post's "Priority Courier" rate, it comes with a tracking number and guaranteed arrival time. Costs vary greatly please contact us regarding this option. Within Ontario- < 3 business days (We use Xpresspost) The Rest of Canada- < 1 week (Xpresspost) United States- <14 days U.K- < 14-16 days (RUSH IS AVAILABLE) Other countries vary, if you are curious about the delivery times please contact us. If you are in a hurry please let us know! Rush shipping is available. I would like a tracking number please! All apparel orders come with a specific tracking number in North America. If you dont receive it from us please email us and we'll send it along. Outside of North America you will need to upgrade your shipping to rush in order to get tracking. -Other Queries- Do you do custom orders or custom sizes? Occasionally we are able to complete a request for a custom item. All of our catalogue items can be produced in different fabrics/colors upon request. No we will not make your anime costume for whatever fan convention, there are a multitude of such services available online please look for them. How does your sizing work? We post the measurements for each individual design because they vary. Some fabric allows for more give & stretch, other fabrics do not. We are careful to explain what fabric is used in the design and it's give/stretch. Please carefully check the measurements posted against your own, as these are the exact measurements of that garment. We generally offer small, medium, and large- occasionally Xlarge and Xsmall. Some sizes are Select Order only and others are In Stock currently. I have a problem with my purchase! Refunds/Returns/Etc. Please see our Policy section for details on our returns and refund policies. Do you carry plus sized clothing? Yes! We have a few items offered in larger sizes. We are working to create a line of plus- size Gloomth attire and will have that available shortly. How do i calculate MY size/stats? To calculate YOUR measurements make sure to wrap a flexible sewing type of measuring tape (or you can use a piece of string, then measure the cut string). Measure your bust at the WIDEST part, this is not the same place on everyone. I also recommend wearing your favorite bra while doing this, padding or lift can make a difference. Then measure your NATURAL waist, which is usually around your navel, or the smallest part of your midsection. If you don't wear garments (skirts etc) around that part of your waist be sure to measure where you do wear them. Always ensure the garment you purchase has some leeway, a little extra space can go a long way to making it a favorite and more versatile throughout the seasons. Do you have Ebay Auctions or sales? Yes, we do have regular Ebay auctions going. We also occasionally have little sales on the website. To be informed of these and any private sales/coupons please sign up for the newsletter! Where do the clothes come from? We make them. These are not altered vintage or altered pieces. Each design in our catalogue is produced from concept to completion by a professional seamstress in partnership with a designer. The fabrics used are all new and we take utmost care in producing our apparel. Do you do wholesale? Nothing in the Gloomth catalogue is currently available for wholesale. We will be offering some items for wholesale to select actual retail stores shortly. We will not, nor will we ever, offer wholesaling to other online store operators or auction runners. Can I use your images/designs/layouts for my own stuff? Absolutely not. Our name/images/logo/etc are all registered property of Taeden Hall and Gloomth. Using them for your own projects etc is illegal and we will not hesitate to take action on thieves. Copyright laws are incredibly important and creative property needs to be respected, don't be a jerk and rip us off. Why did Gloomth decide to change from doing mostly one of a kind pieces to these fancier ones? Since the start of the label Gloomth has been preparing to make the transition to providing more couture pieces. Initially we had planned to do both- the one of a kinds and the couture- but unfortunately there aren't enough hours in the day to do that right now. You can still find our classic Under $50 clothing in that section, we add more whenever we have time to make some! Where are your cheap one of a kind pieces? In our Under $50 section. Why do some of your ads say that there's nothing under $50 on your site, when that's clearly not the case? Those are out dated ads that have not yet been removed by the webpages hosting them. We apologize for the inconvenience, but Gloomth recently changed its entire catalogue and our pricing changed with it. Still not clear on something? Please email us or use the form. taeden@gloomth.com |
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