A bunch of commonly asked questions and weirdness about our little misfit shop home! :)

WHAT ARE YOUR HOURS?

We’re open 6 days a week! Tuesday 1-6pm, Wednesday 2-7pm, Thursday 1-6pm, Friday 1-6pm, Saturday 1-7pm, Sunday 1-6pm! Any changes to our hours will be displayed on google and the pinned post on our instagram. For our Saturday events we often close at 6pm, for example.

HELP! I CAN’T FIND YOUR STORE!

Finding the shop in the mall is part of the experience! We don’t want just any riffraff coming in here and asking us if it’s “for Halloween” lol. There are photo guides to finding us here as well as a tiktok video version here! Good luck!!!

I WANT TO SELL MY CLOTHES THROUGH DOLL FUNERAL!

We only do consignment right now, so you’re paid when your item sells! Message us on instagram or email taeden@gloomth.com for info and to make an appointment. We (only) do consignment by appointment, please don’t just show up with clothes as we do try and stagger intake to keep the shop populated and fresh. Thanks!

WHEN IS YOUR NEXT EVENT/WORKSHOP?

Check out our events listings here!

YOU HAVE TWO STORES NOW?!

Yes! We also run a shop across the hall directly across from our original shop, it’s where our events and workshops take place! It operates the same hours as our main shop.

WHAT’S YOUR RETURN OR REFUND POLICY?

None. We do not do exchanges, refunds, or returns of any kind. All sales are final in our IRL store.

I ENCOUNTERED AN ISSUE WITH SOMETHING I PURCHASED IN YOUR SHOP.

Oh no! If it’s a handmade item your best bet is to reach out to the person who made it, if you message us on instagram or email us we can get you in touch with the creator. If you had an issue with a Gloomth item email or message us, we can often help!

DO YOU HAVE GIFT CERTIFICATES FOR THE IRL STORE?

Yes! Email us for info (taeden@gloomth.com)!

HOW MUCH IS YOUR STORE RENT?

If you need consultation services on commercial leases there is a $10,000 up front retaining fee plus hourly billing of $500 after that (jokes jokes, but not really because we get this super rude question pretty frequently lol). Otherwise we do not talk numbers and asking random store people this is bonkers……lol.

CAN I DO A PHOTOSHOOT INSIDE THE STORE?

Not during our open hours ideally. We allow photography to an extent but it’s often too busy or too disruptive to other customers to have entire shoots happening while we are open. If you’d like to rent the space after hours for photos we may be able to accommodate it depending on the end use. Please contact us for info!

I DISLIKED THE STAFF INTERACTION I HAD WHILE VISITING YOUR SHOP.

We are so sorry to hear that! At this time none of our staff are robots, as a result their moods can often be impacted by hunger/stress/external factors (just like yours). We do our best to provide a welcoming and friendly experience but sometimes personalities just don’t mesh well or bad days happen. There is no corporate policy here where our staff are required to behave x way, we do encourage them to be friendly and warm but since they aren’t robots we can’t force it. We sincerely apologize if the shop is busy and we don’t have time to talk to you about something for 20 minutes or you feel slightly ignored. We promise it’s not personal! (If you’re a dick to our staff you’re welcome to shop anywhere else though).