♥ Shipping ♥

WE MAIL ITEMS A COUPLE OF TIMES A WEEK.

PLEASE BE PATIENT WITH US AND WITH THE DELIVERY COMPANIES. WE ARE UNLIKELY TO RESPOND TO EMAILS SEEKING SHIPPING UPDATES UNLESS IT HAS BEEN OVER A MONTH SINCE YOUR ORDER DISPATCHED (AS WE’D JUST BE REPLYING “YEAH THAT SUCKS, BUT IS OUT OF OUR CONTROL” LOL). THANK YOU FOR YOUR UNDERSTANDING AND PATIENCE!

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Once an item has shipped it is outside our scope of control. Our couriers are only able to investigate parcels after an extended delay is seen on tracking.

REGARDING TARRIFS: With the new f*scists in power there's talk of a tariff on Canadian goods entering the USA, this bullying nonsense is retracted repeatedly but just know that WE GOT YOU (as the kids say). Our only recourse are the customs forms attached to our parcels, which will indicate the value of goods inside and thus determine the tariffs applied. We're not saying it's gonna be listed below rate, that'd be mail fraud or something, but it’ll be ok. ;)

FREE SHIPPING!- Shipping is now included in the price WORLDWIDE!!!!!!!!!!!!!!!!

We’re testing out a new courier offering us tracked international shipping at a much lower cost than Canada Post etc were! We are going to test them out for a couple months and we’ll see if we can keep offering free delivery overseas.

We ship worldwide (outside of EU/Northern Ireland- GPSR regulations are still a bit murky so we’ve paused delivery to those areas currently). We use a few different couriers to deliver our orders. Unfortunately we cannot control customs at borders.

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We also offer upgraded rush shipping to the USA and Canada (overseas is prohibitively expensive so just email us- taeden@gloomth.com- if you’d like a quote on that).

USA- $20 extra and will be mailed with the fastest service available at the time, usually 1-2 days via Xpresspost or through a courier like UPS.

Canada- $20 extra and we will ship with the fastest service available at the time, generally Xpresspost or via courier.

♥ We are NOT responsible for delays or fees imposed by shipping carriers or at borders/customs. We will do our best to get your item to you in time for your event but we do not have a “money back” policy for items that arrive late (we aren’t a pizza company). We sadly cannot control postal services.

GPSR Info: As of Dec. 13th orders to the European Union and Northern Ireland require us to have an “economic officer” located there (um, we’re a tiny business in Canada but… ok) to make sure all our products are safe- failure to comply with this can incur enormous fines that would harm our small business greatly. This situation may be updated in future, but for now we are choosing to cease shipping to these regions directly until more information is released by the Commission. If you have questions please email us!